Privacy Policy

1. Introduction

Protecting your personal information and privacy is fundamental to LuxPropScout. This Privacy Policy outlines what data we collect, how we use it, and what rights you have regarding your personal information. We strictly adhere to applicable privacy laws in Switzerland, particularly in connection with the provision of our luxury property selection services, property viewings, and client consultation services.

2. Collection and Processing of Personal Data

We collect personal information only when you voluntarily provide it to us, such as when you engage our property selection services, schedule a viewing, use our contact form, or communicate via email. The collected data may include:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Property preferences (for service customization)
  • Financial qualification information (where necessary for property selection)

This information is used exclusively for providing our property selection services, processing your service requests, and optimizing our offerings for discerning clients seeking luxury properties in Switzerland.

3. Use of Personal Data

The information you provide will be used for the following purposes:

  • Management of client relationships and property selection services
  • Organization and execution of property viewings and consultations
  • Communication with clients and prospective clients
  • Service billing and payment processing
  • Sending information about new properties and services (only with your consent)

We treat all information with the highest level of confidentiality and do not share your data with unauthorized third parties unless required for service fulfillment (e.g., to property owners or payment service providers) or when legally obligated to do so.

4. Data Storage and Security

We store your personal data only as long as necessary to fulfill the respective purposes or as required by legal retention periods. Client data is typically stored for the duration of the active client relationship plus seven years to comply with legal requirements and to ensure continuity of service. To protect your confidential information from unauthorized access, loss, or misuse, we implement advanced technical and organizational security measures following industry best practices.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and collect anonymized data about website usage. This data helps us continually optimize our online presence and the presentation of our luxury property selection services.

You can manage the use of cookies in your browser settings and disable them if desired. Please note, however, that some website functions, such as the property inquiry system or viewing request forms, may be limited without cookies.

6. Your Rights

You have the right to:

  • Access information we store about you
  • Correct inaccurate or incomplete data
  • Delete your data, provided no legal retention obligations exist
  • Restrict processing when certain conditions are met
  • Object to the processing of your data based on legitimate interest
  • Data portability where technically feasible

If you wish to exercise any of these rights, please contact us at info@luxpropscout.com.

7. GDPR Compliance

As a Swiss organization with clients from the European Union (EU), LuxPropScout adheres to the provisions of the General Data Protection Regulation (GDPR). This specifically means:

  • We process personal data only on lawful bases (consent, contract fulfillment, legitimate interest).
  • We ensure transparency regarding the use of your data through this detailed privacy policy.
  • We implement appropriate technical and organizational measures to protect your data.
  • We have established procedures for reporting data protection violations.
  • We conduct data protection impact assessments for relevant processing operations.
  • We ensure that our data processing partners also act in compliance with GDPR.

As a data subject, you have the right to file a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR.

8. Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time to adapt it to legal or technical changes. The current version will be published on our website. We recommend that you review this policy regularly.